Single Point of Contact provides the IoT, software and hardware manufacturer’s a White Label Help Desk solution to keep costs to a minimum. Your customers work directly with our senior-level technicians from the start, eliminating the need for time-consuming internal escalations. Our help desk team can be an extension of your internal team and assist your clients with any technical challenge they have with your product.
In our always-on economy, businesses run 24 hours a day. Long gone are the days when staff arrived at 8am and departed at 5pm. Your customers are online day and night. This is why your company needs our help desk experts who can diagnose and resolve issues as well as give advice on product features. Single Point of Contact provides your business a team of professionals who are customer service friendly and who can solve software issues quickly.
Our skilled technicians, at Single Point of Contact, understand your client’s require excellent tech support. When their system crashes, our professional hardware support solutions are able to get them back up and running. Our technicians are available 24-7 to troubleshoot and assess your client’s hardware issues, determining the best course of action to quickly and effectively fix the problem.